Fleurea Refund & Return Policy
Overview
At Fleurea, your satisfaction is our priority. We offer a 30-day easy return policy for your convenience. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it — with original packaging and tags intact.
Please note that for hygiene and safety reasons, intimate wear or used shapewear items cannot be returned once worn or tried on.
Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards or discount vouchers
- Intimate or sanitary products that have been worn or opened
- Items returned after 30 days of delivery
How to Request a Return
To complete your return, please provide your order number and proof of purchase.
Email us at 📧 [yourstoreemail@example.com] before sending your parcel.
Please do not send your purchase back to the manufacturer.
Refunds
Once your returned item is received and inspected, we’ll notify you via email or WhatsApp about the status of your refund.
If approved, your refund will be processed to your original payment method or issued as a store credit, typically within 7–10 business days.
Late or Missing Refunds
If you haven’t received your refund yet, please:
- Recheck your bank or wallet account.
- Contact your payment provider — processing times may vary.
- If you still haven’t received your refund, contact us at 📧 Khizar.realtor@gmail.com for assistance.
Sale Items
Discounted or sale items are not eligible for refunds, but may be exchanged if defective or damaged upon arrival.
Exchanges
We replace items only if they are defective, damaged, or wrong size (unused).
To request an exchange, contact us at 📧 Khizar.realtor@gmail.com
Shipping Returns
Customers are responsible for paying their own shipping costs for returns or exchanges.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
For high-value returns, we recommend using a trackable courier service or delivery insurance, as Fleurea cannot guarantee receipt of untracked parcels.
Need Help?
We’re always here to help! 💕
For questions about refunds or returns, please contact us at:
📧 Khizar.realtor@gmail.com
📞 WhatsApp: +92 333 8881344